Feedback, comments and concerns

We're committed to listening and responding to people with feedback, both positive and negative, in order to review the way we provide services for our community and to identify areas for improvement. The following information may help if you wish to provide feedback to us.

General feedback

If you'd like to provide general feedback, you can use our online feedback form.

Complaints

A complaint is any expression of dissatisfaction in relation to:

• no action taken in response to a request for service or information
• the type or level of response after a request for service or information was made
• the quality, standard or timeliness of a service provided
• the behaviour or actions of an Elected Member or an employee.

Complaints and concerns of a general nature may be lodged at the Service Centre in person, 165 Sir Donald Bradman Drive, Hilton; by phone (08) 8416 6333 or by completing and submitting the feedback form.

View our Customer Complaints Policy.

If your complaint relates to a decision made by:

• the Council
• a Council employee
• other persons acting on behalf of the Council.

You may wish to request a review of that decision. The review is undertaken pursuant to the Internal Review of Council Decisions Policy, and incurs a $20.00 prescribed fee.

Requests for an internal review must be in writing, provide full details of the decision for which the applicant is seeking a review and include a description of how the decision impacts on their rights and/or interests.

Parking expiations

Information on how to review a parking expiation can be found here. A $20.00 prescribed fee is not payable on expiation notice reviews.

Additional information

For further information, contact us during business hours (08) 8416 6333. Hard copies of the Complaints Policy and/or the Internal Review of Council Decisions Policy and relevant application forms can be mailed to you upon request.