Venue hire adjustments hire keys

The Council may cancel any booking that is not confirmed within the terms of the booking agreement and reserves the right to re-let bookings that do not meet the payment requirements without further notice.

Please do not submit a booking application if you are uncertain about any of the terms and conditions or suitability of the venue. Once received, your booking application is processed. If approved by our staff, your booking will be confirmed.

See our Handy Booking Guide for tips to help ensure you get a space that suits you.

Please complete the Request to change or cancel an existing booking form.

Yes. No refunds will be given for cancellations received after the start time of the booking.

Yes. Feel free to browse our availability calendars online to select an alternative date or venue and make a request via the Request to change or cancel an existing booking form.

Tips:

• Hold off on submitting a booking application if you are uncertain about any of the terms and conditions or suitability of the venue. Once received, booking applications are processed and if approved by our staff your booking is then confirmed.

• If you have multiple bookings with us, hold onto your access card until your bookings are complete.

Yes, you can. Each space has a weekly Open House Viewing.

These sessions provide the perfect opportunity to inspect our venues, take measurements, and even test your AV equipment. Just remember to bring your device and cables. Ideal for those seeking a firsthand look, Open House Viewings help you ensure the space meets your specific needs and expectations.

You can schedule an Open House Viewing via the Community Facilities appointments page.

Note as the venues are in use every day, please refrain from entering the space without an appointment.

Yes. Each venue has a floor plan and gallery.  Search for your venue on our website to check out the venue photo galleries for set up and decorating ideas.

We provide all facility hirers with an orientation and keys. You can schedule this in as your booking date approaches and once full payment is complete.

You can request an appointment with staff via the Community Facilities appointments page or phone 8416 6333.

You are invited to join our in-person, staff-guided Onsite Equipment Demonstration where you'll gain hands-on experience using the facility and equipment.

This comprehensive walkthrough provides detailed guidance on equipment location and operation, making it ideal for those who prefer hands-on learning. To ensure you're fully prepared for your booking, a Key Handover is also included in this session, which is where we provide your facility keys.

You can schedule the Onsite Equipment Demonstration via the Community Facilities appointments page.

If you have previously completed an orientation and you feel confident with the use of the facility and equipment you can schedule a Key Handover appointment as your booking date approaches and once full payment is complete.

You can schedule a Key Handover via the Community Facilities appointments page.

Tip: You can only access the building for the date and times you have booked. Keep this in mind when selecting your hire times on your application.

The main thing to remember is that you cannot enter the venues before or stay after your booked times. If you try and enter the venue you may trigger the security alarm and a security call out fee may be charged. Any additional time that you use the venue will also be payable by you.

If you require extensive time to set up the space for your event you will need to take that into consideration when booking.

Yes. You will need to book and pay for time used even if it's just to put your items in the space. The space cannot be let to others so it is considered 'in-use' by you. The venue cannot guarantee the safety of any equipment left onsite.

Tip: For large events or those events with lots of drinks - consider collecting pre-chilled drinks from local suppliers on your way to the venue or consider hiring a portable cool room to have your drinks chilled for your start time.

All keys and access cards must be returned via our 24 hour return chute located at the front of the Civic Centre, 165 Sir Donald Bradman Drive, Hilton.